If you have made an error in your order details, please reach out to us as soon as possible and we will do our best to assist you!
No, once an order has been placed we are unable to alter or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible. If you need to cancel your order, please reach out to us as soon as possible and we will do our best to assist you!
Your order will be shipped Ground Service. Please allow 2 weeks for processing (please, notice this is a very meticulous handmade process). Once shipped, orders are generally received within 2-7 business days*. We do not ship on Saturdays, Sundays, or holidays.
While we will do all we can to ensure your order is delivered on time. Watdafac Toys cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
*Remote/distant regions may experience higher transit times.
We offer standard groun (regular post at your own risk). Please allow 2 weeks for order processing and note that holidays* are not included in the estimated delivery times.
In France and Spain the courier company delivers orders within 1 or 2 days. For Europe the delivery time is between 1 and 7 days depending on the country
**Remote/distant regions may experience higher transit times.
*Public Holidays: New Year’s Day, Easter Monday, King’s Day, Ascension Day, Whit Monday, Christmas Day, Second Day of Christmas
Orders may be left at your shipping address if you are not home. We suggest that if you will not be home and are concerned about your order’s delivery, to use your work address as the shipping address to ensure you receive your package.
WATDAFAC TOYS product that is purchased online (excluding promotional or sale items) can be returned or exchanged within 15 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused and be accompanied by the original packaging. The condition of the product is left at the discretion of WATDAFAC TOYS.
*Customers are responsible for all shipping expenses on the return of WATDAFAC TOYS product. Please note, our warehouse is currently located in the Madrid.
It is our factory policy that the customer must pay for all shipping expenses on the return/exchange of WATDAFAC TOYS product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments.
All returned items must include the original packaging.
Please note that our warehouse is currently located in Madrid.